Aesthetic leads come from Instagram at 10pm and go cold by morning. This is the system that catches them.
Med spas lose most enquiries to response time, not to price. Automation answers Instagram and Facebook leads within seconds in English or Spanish, qualifies the treatment they want, books the consultation, sends reminders that reduce no-shows, and follows up on the consults that don't book on the day.
The Problem
These are the patterns we see repeatedly in med spas across Miami-Dade and Broward.
Workflow Example
This is the sequence we build for this industry. Yours will differ in the details — that's what the audit is for.
What We Build
Usually in this order, because the first one tends to pay for the rest.
Calls answered during treatments, at lunch and after closing. Pricing ranges, treatment questions, parking and policies handled consistently — and consultations booked on the call instead of promised as a callback.
How it worksAesthetics is an impulse category. A reply in seconds, while they are still scrolling, is worth more than a perfect reply tomorrow. Instagram, Facebook, WhatsApp and website chat all answered from one system.
How it worksLive availability by provider and treatment length, confirmation with prep instructions, and reminders timed to cut no-shows. Missed appointments trigger a rebooking offer automatically.
How it worksBotox and filler clients are on a natural cycle. A conversational message at the right interval brings back the ones who simply forgot to rebook.
How it worksQuestions
It answers the questions you approve — what a treatment involves, typical downtime, price ranges, preparation and aftercare basics. Anything clinical, or specific to an individual's suitability, is routed to your provider rather than answered by AI.
Only if you want it to, and usually as a range with a consultation as the next step. Many med spas find that a range plus a booked consult converts better than refusing to answer.
Yes — calls and messages are handled in English or Spanish, detected automatically. That matters more in Miami than almost anywhere else.
Yes, along with Facebook Messenger, WhatsApp and your website chat, all sharing the same information.
Access is permission-based and limited to the systems you connect, and conversations are logged so you can review them. Note that we do not currently claim HIPAA compliance — if your workflow involves protected health information, tell us during the audit and we will scope what is and is not appropriate to automate.
We'll identify missed opportunities, repetitive processes and follow-up gaps in your business, and show you where automation can make the biggest impact.