After-hours intake
The enquiry that comes in at 10pm is answered, screened and booked instead of reaching voicemail — which in this market is the difference between a signed client and a competitor's.
How it worksAI Automation for Miami Law Firms
Legal enquiries arrive at the worst possible moment for the caller. Answering matters.
In short
Law firms use automation to make intake fast and consistent: answering enquiries at any hour, asking the same screening questions every time, capturing the details your team needs, booking the consultation, and following up on the people who don't book straight away — without a paralegal tied to the phone.
The Problem
What this industry loses enquiries to
These are the patterns we see repeatedly in law firms across Miami-Dade and Broward.
- Potential clients call several firms and retain whoever responds first.
- Enquiries arrive at night, after an accident or an arrest.
- Intake quality varies depending on who picks up the phone.
- Attorneys and paralegals are pulled off billable work to screen calls.
- Unqualified enquiries consume as much time as good ones.
- Many enquiries come in Spanish.
Workflow Example
An intake enquiry, handled consistently
This is the sequence we build for this industry. Yours will differ in the details — that's what the audit is for.
- Enquiry arrivesCall, web form or ad — frequently outside office hours
- Answered immediatelyIn English or Spanish, by firm name
- Screening questions askedThe same questions, in the same order, every time
- Basic details capturedMatter type, dates, parties named, jurisdiction
- Consultation bookedInto the right attorney's calendar
- Documents requestedConfirmation with a list of what to bring
- Follow-up runsFor anyone who didn't book on the first contact
What We Build
The automations that matter most here
Usually in this order, because the first one tends to pay for the rest.
Consistent screening
Every caller is asked the same qualifying questions, and the answers are recorded identically, so your team reviews clean intake rather than variable notes.
How it worksConsultation scheduling
Booked to the right attorney with the right duration, with document requests and reminders sent automatically.
How it worksFollow-up on unsigned enquiries
People who enquired but didn't book are followed up on a schedule until they decide either way.
How it worksQuestions
Questions from law firms
Can it give legal advice?
No, and it is explicitly configured not to. It gathers information and books consultations. Any question that requires an attorney's judgement is routed to your team, and the caller is told that.
How do you handle conflicts of interest?
The intake captures the party names and matter details your conflict check needs, and flags them to your team before a consultation is confirmed. The conflict check itself stays with the firm.
Is the information confidential?
Access is permission-based and conversations are logged in the systems you control. You should review the arrangement against your own professional responsibility obligations — we are not able to advise on those.
Can it handle Spanish-speaking callers?
Yes, in both directions, which is a practical necessity for most Miami practices.
Can we approve the intake script?
Yes, and you should. Nothing goes live until your firm has signed off the exact wording.
Solutions for law firms
Other industries
Let's look at your law firm workflow.
We'll identify missed opportunities, repetitive processes and follow-up gaps in your business, and show you where automation can make the biggest impact.