Website chat
Visitors get answers instead of a contact form, and can book without leaving the page.
AI Chat and Customer Support Automation
One assistant across your website, WhatsApp, Instagram and Messenger — answering the same way in every channel.
In short
AI chat handles the written conversations your business has with customers: website chat, WhatsApp, Instagram DMs and Facebook Messenger. It answers questions using your own information, qualifies enquiries, books appointments, and hands over to a person when the conversation needs one — with the whole thread saved to your CRM.
The Problem
Messages arrive in five places and get answered in none of them.
- Instagram DMs, WhatsApp messages, website chat and Facebook comments all land in different inboxes.
- Replies take hours, and by then the customer has messaged a competitor too.
- The same questions get typed out again and again.
- Nobody is watching the channels at night or on weekends.
- Conversations never make it into the CRM, so context is lost.
The Solution
Trained on your business, not the internet
The assistant is grounded in your own material — your services, pricing approach, policies, opening hours, locations and FAQs. It answers from that, and when a question falls outside it, it says so and offers a human rather than improvising.
Every channel shares the same brain, so a customer gets the same answer on Instagram as on your website. Conversations are threaded to a single contact record, so when a person does step in, they can see everything that has already been said.
Use Cases
Where it earns its place
Instagram and Facebook
Ad and post enquiries get replies in seconds, which is where most of them are won or lost.
The channel most Miami customers actually prefer, handled properly.
Support deflection
Order status, hours, directions, policy questions and rescheduling handled without a ticket.
Workflow
What actually happens, step by step
Every step is configured for your business, and every step is visible to you.
- Message arrivesWebsite widget, WhatsApp, Instagram DM or Messenger
- AI replies immediatelyUsing your approved information, in English or Spanish
- Intent identifiedNew enquiry, existing customer, support question or spam
- Qualified or answeredDetails captured, or the question simply resolved
- Appointment offeredLive availability shown and booked in the chat
- Handover if neededRouted to the right person with the full thread attached
- CRM updatedContact, transcript, tags and next step recorded
Benefits
What changes in the business
- Replies in seconds on every channel, all day
- One consistent answer wherever the customer asks
- Bookings taken inside the conversation
- Support questions resolved without a ticket
- Full conversation history on the contact record
- Clean handover to a human with context intact
Integrations
Connects with your existing tools
We can integrate with platforms including the following. We're not an official partner or reseller of these products unless stated, and we confirm feasibility for your specific setup during the audit.
GoHighLevel
HubSpot
Salesforce
Google Calendar
Microsoft Outlook
Twilio
WhatsApp
Instagram
Facebook Messenger
Zapier
Make
OpenAI
Stripe
Questions
AI Chat & Customer Support questions, answered
Where does it get its answers?
From material you provide and approve — your services, policies, hours and FAQs. It is not free to answer from general internet knowledge about your business.
What if it doesn't know something?
It says so and offers to pass the question to a person, then flags it for your team. We would rather it says "let me get someone" than guess.
Can it work on WhatsApp and Instagram?
Yes, subject to each platform's own business messaging setup and approval process, which we handle as part of the build.
Can a person take over mid-conversation?
Yes, at any time, and the AI steps back until you hand it control again.
Does it work in Spanish?
Yes — it detects the language of the message and replies in the same language.
Related solutions
Industries we build this for
See what AI can automate in your business.
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