AI Receptionist
Never miss another important business call — including the ones that come in at 9pm, during a job, or while the phone is already ringing.
Learn more
Miami's AI Automation Partner
Turn missed leads into booked customers — automatically.
Miami Flow AI builds AI receptionists, voice agents, automated lead follow-up and CRM systems that respond in seconds, qualify prospects, book appointments and keep your pipeline moving 24/7.
- Built for Miami businesses
- AI voice + lead automation
- Connects with your existing tools
What happens when a lead arrives
- New leadA call, a form, a WhatsApp message or an Instagram DM0s
- AI responds in secondsA real conversation, in English or Spanish~5s
- Lead qualifiedWhat they need, when, and whether it's a fit~40s
- Appointment bookedLive calendar availability, confirmed on the spot~90s
Illustrative timings for a typical configured workflow, not a performance guarantee.
The Problem
Your business shouldn't depend on someone remembering what to do next.
Most businesses don't have a lead problem. They have a response problem — and it shows up in the same places every time.
- Leads aren't answered fast enough — and the first business to reply usually wins.
- Calls are missed after hours, on weekends, and while your team is with a customer.
- Follow-ups get forgotten, especially in your busiest weeks.
- Appointments fall through the cracks and no-shows go unrecovered.
- Employees repeat the same tasks and answer the same five questions all day.
- Customer information lives across too many systems, so nobody has the full picture.
Miami Flow AI connects it all.
How It Works
One lead. Seven steps. No one has to remember any of them.
This is the core workflow we build, adapted to your business. Every step happens automatically, and every step is visible to you.
- New leadA call, a form, a WhatsApp message or an Instagram DM
- AI responds in secondsA real conversation, in English or Spanish
- Lead qualifiedWhat they need, when, and whether it's a fit
- Appointment bookedLive calendar availability, confirmed on the spot
- CRM updatedContact created, pipeline stage set, notes attached
- SMS / email follow-up sentConfirmation, reminders and re-engagement
- Team notifiedYour people get a summary, not a pile of admin
Flagship Service
Never miss another important business call.
Our AI receptionist answers your phone the way your best front-desk employee would — except it works nights, weekends and lunch hours, and it never puts anyone on hold.
- Answers calls 24/7, in English or Spanish
- Handles your most common questions consistently
- Qualifies the caller and captures what you need
- Schedules appointments into your live calendar
- Transfers to a human when the call needs one
- Triggers SMS follow-up after the call
- Updates your CRM with a summary and transcript
- Covers after-hours enquiries that would otherwise reach voicemail
Example call scriptWritten and approved by the business
- CallerHi, do you have anything available this week?
- AI receptionistWe do. Is this for a first visit or are you an existing client?
- CallerFirst time.
- AI receptionistPerfect. I have Thursday at 2:15 or Friday at 10:30. Which suits you better?
- CallerFriday works.
- AI receptionistBooked for Friday at 10:30. I'll text you the confirmation and directions now.
Live audio demo coming soon
This is a written example of a configured script, not a recording. We won't publish a live demo until there is a real one to hear — the button below switches on automatically once a sample call is available.
Core Solutions
What we automate
Start with one. Most businesses begin with whichever gap is costing them the most, then add the next piece once it's working.
AI Voice Agents
Voice agents go further than answering the phone: they call people back, confirm appointments and follow up on quotes.
Learn moreInstant Lead Response
The business that answers first usually wins the job. This is the automation that makes sure it is you.
Learn moreAutomated Follow-Up
Most leads are lost in the gap between "interested" and "ready". Follow-up automation covers that gap.
Learn moreAppointment Booking
Booking should take one conversation, not six messages and a phone tag.
Learn moreCRM Automation
A CRM only helps if it is up to date. Automation is what keeps it that way.
Learn moreAI Chat & Customer Support
One assistant across your website, WhatsApp, Instagram and Messenger — answering the same way in every channel.
Learn moreMissed Call Recovery
A missed call is not a lost customer yet — but it becomes one within a few minutes.
Learn moreLead Reactivation
You have already paid for these leads once. Reactivation is about finding the ones who are ready now.
Learn moreCustom Business Workflows
The work that isn't sales and isn't service, but eats your week anyway.
Learn moreExample Scenario
What a build actually looks like
We're a young company, so instead of publishing client numbers we can't substantiate, here is a full worked example — the situation, what gets installed, and what changes.
Med Spa · Coral Gables, Miami
The med spa losing evening Instagram enquiries
The situation
A three-provider med spa runs Instagram ads and posts before-and-after results. The enquiries arrive as DMs, mostly between 8pm and midnight, and mostly asking the same two questions: how much is it, and when can I come in.
The front desk answers them the next morning between clients. By then a good share of those people have messaged two other spas as well. Nobody can say how many were lost, because a DM that never gets a reply leaves no trace in any report.
What gets built
- AI chat on Instagram, Facebook and the website — One assistant answering all three, in English or Spanish, using price ranges and treatment information the spa has approved.
- Consultation booking inside the conversation — Live provider availability with correct treatment durations, so the enquiry ends in a confirmed appointment rather than a promise to call back.
- Confirmation and preparation messages — Sent automatically, including what to avoid before the appointment and where to park.
- Reminder and no-show recovery — A reminder timed to the spa's own no-show pattern, and an automatic rebooking offer within minutes if someone doesn't arrive.
- Escalation rules — Anything clinical — suitability, medications, contraindications — is routed to a provider rather than answered by the assistant.
What changes day to day
- Evening enquiries get a reply in seconds instead of the next morning.
- The front desk stops re-typing the same two answers all day.
- Consultations are booked during the conversation, not after a phone tag.
- Missed appointments generate a rebooking attempt without anyone remembering to make one.
- Every enquiry is recorded against a contact, so the spa can finally see how many there were.
How we'd measure it
Before anything is switched on we record the baseline, so the difference is measured rather than asserted. For this business that means:
- Enquiries received per channel, per day and per hour
- Time from first message to first reply
- Enquiry-to-consultation booking rate
- No-show rate before and after reminders
- Consultations that came from outside opening hours
Industries
Built around how your industry actually works
The workflow for a med spa is not the workflow for a roofing company. Each of these pages shows the real sequence we build for that industry.
Med Spas
Aesthetic leads come from Instagram at 10pm and go cold by morning. This is the system that catches them.
See the workflowMedical Practices
Front desks are overwhelmed. Most of what overwhelms them is repeatable.
See the workflowChiropractors
You are in an adjustment. The phone is ringing. That call is a new patient.
See the workflowDental Practices
An empty chair costs more than an unanswered phone — and usually the two are the same problem.
See the workflowReal Estate
Portal leads go to several agents at once. The one who answers first gets the conversation.
See the workflowHome Services
Your technicians are on a roof or under a sink. The phone is where your next job is.
See the workflowLaw Firms
Legal enquiries arrive at the worst possible moment for the caller. Answering matters.
See the workflowInsurance
Insurance is a follow-up business. Most agencies do it once and stop.
See the workflowProfessional Services
Billable people should not be spending their week on intake and admin.
See the workflowIntegrations
Works with your existing tools
Most businesses don't need more software. They need the software they already use to work together. We can integrate with platforms including:
GoHighLevel
HubSpot
Salesforce
Google Calendar
Microsoft Outlook
Twilio
WhatsApp
Instagram
Facebook Messenger
Zapier
Make
OpenAI
Stripe
Platform names are shown to indicate integration capability. We are not an official partner or reseller of these products unless stated otherwise. Feasibility is confirmed for your specific setup during the audit.
Bilingual Miami
English and Spanish AI receptionists
In Miami, answering only in English means answering only some of your customers. Our assistants detect the caller's language and continue the whole conversation in it — on the phone, on WhatsApp, and in chat.
Being straight about the limits: Spanish handling is good and works for real business conversations, but it isn't flawless. Heavy accents, very fast speech and specialised vocabulary can still cause trouble, so every conversation keeps a route to a person.
Detected, not selected
No "press 2 for Spanish". The assistant picks up the language from the caller's first words and switches — including mid-conversation, which is how people in Miami actually talk.
Both languages, same quality
The same qualifying questions, the same booking ability, the same CRM record. The Spanish script is approved separately by you rather than machine-translated from the English.
Trust
What we'll show you instead of testimonials we don't have yet
We're a young company and we would rather earn your trust than manufacture it. There are no invented client quotes or stock photos on this site.
You approve everything
Every script, every automated message and every escalation rule is reviewed and signed off by you before it goes live — and can be changed at any time.
You can read every conversation
Calls are recorded and transcribed, chats are logged, and workflow runs are recorded. Nothing your AI does is hidden from you.
You own what we build
The workflows, scripts and data are yours, documented and handed over. Integrations are permission-based and you can disconnect them yourself.
About Us
Human strategy, AI execution
Most businesses don't need more software. They need the software they already use to work together.
Miami Flow AI is run by Zeljko Loncar, working with businesses across Miami-Dade and Broward. The work starts with how your business actually runs — who touches an enquiry, what happens next, where things stall — and only then with the technology.
How we work
Free automation audit
Thirty minutes on how your business handles enquiries today, and where time and money are leaking.
Blueprint and fixed quote
What we'd automate, in what order, with what it costs. No surprises later.
Build and test
We build it, connect it to your tools, and test against real scenarios before anything goes live.
Launch and improve
We go live, train your team, and keep refining based on what actually happens.
Data & Control
Your data. Your business. Your control.
Automation touches your customer information, so here is exactly how we handle access — including what we do not claim.
Controlled system access
Every integration connects with the narrowest permissions that do the job, using your own accounts. We don't ask for access we don't need.
Human escalation
Every automated conversation has a defined route to a person, and callers who ask for a human always get one.
Workflow logging
Every run is logged and every conversation is recorded, so you can review exactly what happened and when.
Permission-based integrations
Connections are authorised by you through each platform's normal process, and are visible in your own account settings.
Your CRM, your records
Customer data lives in systems you own and control. If we part ways, your data stays where it is.
Disconnect at any time
You can revoke any integration from your own accounts without going through us.
Questions
AI automation questions, answered
What is an AI receptionist?
An AI receptionist answers your business phone, holds a natural conversation with the caller, answers common questions, books appointments straight into your calendar, and transfers to a person when the call needs one. It works 24 hours a day and can handle several calls at once.
Will the AI sound robotic?
Modern voice models sound conversational and can be interrupted mid-sentence. Some callers can still tell, which is why we usually recommend it introduces itself as a virtual assistant — people respond better to that than to feeling misled.
Can it transfer calls to a human?
Yes. You set the rules — an urgent situation, a particular caller type, or simply the caller asking for a person — and the call is transferred to the number or team you nominate.
Can it schedule appointments?
Yes. It reads live availability from your real calendar, respects service durations and buffers, and books the appointment during the conversation rather than promising a callback.
Can it work after hours?
Yes, and that is where most businesses see the fastest return. Nights, weekends and lunch hours are when calls go unanswered and enquiries go to competitors.
Can it speak Spanish?
Yes. It detects whether the caller or message is in English or Spanish and continues in that language. It is good rather than flawless — heavy accents and unusual technical vocabulary can still cause trouble, so there is always a route to a person.
Can it integrate with GoHighLevel?
Yes. GoHighLevel is our default CRM. Conversations create and update contacts, set pipeline stages, book into GoHighLevel calendars and trigger workflows automatically.
Can it integrate with my CRM?
It can integrate with platforms including HubSpot and Salesforce, and where no direct connection exists we can usually bridge it with Zapier or Make. We confirm your specific system during the audit rather than promising up front.
What happens if it doesn't know the answer?
It says so, takes the caller's details, and flags the conversation for your team. It is configured not to guess, because a confident wrong answer is worse than no answer.
How long does setup take?
A single automation is usually live within two to three weeks of the audit. Larger builds spanning several systems take longer, and we sequence them so the first piece delivers value while the rest is being built.
Can I approve the scripts and responses?
Yes, and you should. Nothing goes live until you have reviewed and signed off what the AI says, and you can change it at any time afterwards.
Can I see the conversations?
Yes. Every call is recorded and transcribed and every chat is logged, and you can read or listen to any of them.
Can it follow up through SMS?
Yes. Multi-step SMS and email sequences run automatically and stop the moment the customer replies or books.
Can it reactivate old leads?
Yes. Reactivation campaigns contact old enquiries and past customers conversationally, and the AI handles every reply — booking the ones who are ready and cleanly closing off the ones who are not.
How much does AI automation cost?
It depends on how many systems are involved and your call volume. We quote a fixed build cost and a monthly amount after the audit, and you see both before any work starts. The audit itself is free.
Who owns the automation?
You do. The workflows, scripts and data are yours, documented and handed over.
Can I cancel the service?
Yes. Terms are agreed in writing before we start, and integrations are permission-based so you can disconnect them from your own accounts at any time.
Does it replace my employees?
That is not what we build for. Automation takes the repetitive work — chasing, copying, after-hours cover — so your team spends time on the parts of the job that need a person. Most of our clients automate because they want to grow without adding admin staff.
Free Automation Audit
See what AI can automate in your business.
We'll identify missed opportunities, repetitive processes and follow-up gaps in your business, and show you where automation can make the biggest impact.
- A 30-minute conversation, not a sales pitch
- A written summary of what we'd automate and in what order
- An honest answer if automation isn't worth it for you yet
Prefer to talk? Call +1 (305) 413-9952 or message us on WhatsApp.
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